Questions we are frequently asked can be found here, simply click the heading of each question to find out more information in jargon free English...


1. Why Recycle?

Any company that disposes of hazardous waste has a legal obligation to ensure redundant electronic equipment is disposed of in line with new legislation, known as the WEEE Directive.

2. What is the WEEE Directive?

Every  year an estimated 2 million tonnes of WEEE items are discarded by householders  and companies in the UK. WEEE includes most products that have a plug or need a  battery. The  Waste Electrical and Electronic  Equipment Directive (WEEE Directive) became legislation in 2007. The aim of the directive is to reduce the  amount of WEEE being disposed of via landfill and promote reuse wherever  possible. Put simply business and  organisations can no longer treat WEEE as general waste and instead should  implement a policy to ensure that their WEEE is retired in line with the directive. As the process is relatively complex,  businesses and organisations almost always engage the services of an external  IT disposal company to facilitate the process.
Further  information relating to the WEEE Directive is readily available online.

3. Does our organisation need to  register with the Environment Agency?

No, this is no longer a legal requirement.

4. What constitutes hazardous  and non-hazardous waste?

CRT and TFT (flat panel)  monitors, laptop screens and flourescent tubes are classified as hazardous  waste. Whilst there are a couple of grey  areas all other equipment can be classified as non-hazardous waste.

5. How does the Data Protection  Act affect my organisation?

The  data protection act affects every company or organisation and is arguably the  most important element of the disposal process. The Data Protection Act 1998 is the main  piece of legislation that governs the protection of  personal data in the UK. Any  business holding personal data is legally obliged to comply with this Act. The Act defines eight data protection principles.  Whilst detailed information is readily available online it is the seventh principle that is  the most relevant when it comes to disposing of your redundant IT assets. In  practice, it means you must implement appropriate security measures to prevent  the personal data you hold being accidentally or deliberately compromised, both  on and away from your premises. The most  common misconception is that the IT disposal company assumes liability for any  such data breach once they have collected the equipment. Not true. The reality is that the IT disposal  company only assumes responsibility once the customer's equipment is booked  into their facility. Even then and in  the event of a data breach, who do you think would be worse off in terms of damage  to brand image, a relatively unknown IT disposal company or house hold name  organisation? Even if the IT disposal  company holds indemnity insurance (very rare) the damage will already be done.

6. What should I look for when selecting a reputable IT disposal company?

There are now over 800  registered IT disposal companies, yet less than 10% of these can genuinely  provide a bonafide secure service and have the accreditations to back this  up. Cost should not be your primary  decision making factor, however as the industry has become increasingly  competitive you should be able to find a reputable disposal company who can still  provide a cost effective service.  Accrediting bodies such as ADISA are a good source of reputable IT  disposal companies as any ADISA member has to pass strict criteria in terms of  security and scope of service.

7. What questions should I be asking when choosing an IT disposal partner?

Do they have a Waste Carrier license?
  Do they have an Environmental Permit?
  Do they use their own transport and drivers?
  Do they issue WEEE documentation for each collection?
  Do they erase data to recognised standards?
  Do they provide detailed asset reports for all equipment  collected?
  Do they hold ISO 9001 & 14001 accreditation?
  Do they hold ISO 27001 accreditation?
Are they certified members of an accredited governing  body?

8. What else should I look out for?

You should always ask any prospective company to forward  sample documentation prior to engaging with them. You will be amazed at the variance between  companies as to content and quality.

Request a site visit.  Again you will amazed at the difference in set ups. A flashy website can hide a multitude of  sins. If the company appears reluctant  to offer a site visit, look elsewhere.  You don't even have to visit their facility,  however the fact that they are willing for you to view their operations should  give you a level of comfort and peace of mind.

Seek references from some of their credible customers,  not the local green grocer. Sounds  obvious, but many people simply don't bother.

Further information can be found under our section IT Recycling Companies - WHAT YOU NEED TO KNOW including tricks of the trade!

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