A day in the life of an Account Manager | CDL
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A day in the life of an Account Manager

One of our core values is based on building trust. 

Trust between colleagues, suppliers and customers alike. We believe that one of the key elements of building trust is in developing relationships, particularly being able to put a face to a name.

So in the coming weeks and months, our website will feature members of the CDL team. These articles will not only demonstrate who we are as an employer, but will give you an insight into how we work as a business.

We hope you will enjoy these short, but sweet, articles on our great team.

Lois Mercer, Account Manager

Lois came to CDL from University where she studied History. She initially set out to be a teacher, but after a stint of work experience in a school, quickly realised it wasn’t for her.

She came for an interview with CDL and never looked back. Lois works quite closely with Julian in supporting customer logistics and she manages her own set of customer accounts.

In the last few years she has experienced most notable change in the leadership of her team. CDL’s Sales Director, Ben Griffin, has taken the business in a new direction, putting a different structure and set of processes in place to continue to grow the business.

A typical day for Lois starts around 9am when she joins her colleagues at the ‘white board’ which is essentially a diary on the wall. They go through all the customers that need attention and liaise with logistics to plan in pick-ups and work around customers’ needs. Lois is the voice at the end of the phone for her customers to ring if they had any problems or collections to schedule and she also deals with the disposals.

One of Lois’ biggest challenges is managing customer expectations. Being understanding and co-operative are key to ensuring a smooth process for both parties. Lois is keen to further her career through gaining a greater understanding of the industry and the legislation it is governed by.

When we asked her what she liked about CDL Lois said; “the camaraderie, laughs and family feel is fantastic, we can really talk to each other and be open and honest when things don’t go to plan. We all put CDL first and appreciate that we can have fun as long as the job is done.”

Lois and her team recently supported the MacMillan Coffee Morning and she supports other causes through facilitating donations of equipment from CDL.

Outside of her busy day and mountain of work Lois has taken up running this year and is aiming to participate in a 5K race every month, leading up to a 10K event. She does like to chill out and go to concerts as well and is off to see Ashanti, The Lighthouse Family and Alicia Keys.

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